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Frequently Asked Questions
Q: How does the shared power bank service work?
A: Customers can rent a power bank from designated charging stations. They can do this by tapping a card or scanning a QR code. Once they are done charging, they can return it to any station.
Q: Are the power banks fully charged when I rent them?
A: The power bank can’t be rented out if the power level is less than 70%.
Q: Can I return the power bank to any charging station?
A: Yes, customers can return the power bank to any charging station within your brand network.
Q: How much does it cost to rent a power bank?
A: The rental fee varies depending on the duration of use. You can set the charging rules yourself through our software.
Q: What happens if my customers lose or damage or don’t return the power bank?
A: Customers will be responsible for any lost or damaged power banks and will be charged appropriately. You can set the time period for non-return and the fee for non-return through the software.
Q: What’s the product’s service life?
A: 3 – 5 years
Q: What’s the warranty of the charging stations?
A: 12 months
Q: Do you accept SAMPLE customization?
A: Yes, we can customize your logo on the power banks and the screen of the station for free.
Q: Do you accept software customization?
A: Yes, we can customize your logo on the APP. We can also customize the font, text, color, and layout. Additionally, the images of the APP pages can be customized.
Q: What’s the payment gateway of the power bank rental?
A: We support Apple Pay, Google Pay, Credit/Debit Card, like VISA, MasterCard, DISCOVER, Union Pay, AMERICAN EXPRESS etc. We can integrate the local payment gateway for you.
Q: How long do you need to prepare the machine?
A: As to sample, about 10 -15 days for production. As to mass order, generally 35 business days for production.